Listen in as I navigate the slow SaaS ramp of death while asking for help along the way from people like Justin Jackson, Matt Wensing, and others who have gone before me...
Published 4 years ago
Customer service has become one of my favourite parts of running a small SaaS company. You learn so much about your product and what people are feeling when they use it. Here are a few examples how to turn an angry customer into a true fan or just truly churned.
Published 4 years ago
I’ve been doing a poor job lately of being present while with my family. In this episode I talk about some of the pressures of having a young family and trying to start a company as well as some of the benefits.
Published 4 years ago
In this episode I talk about my phone call with Corey Haines from Baremetrics (https://baremetrics.com) and how he showed me how I’ve been building a bunch of features no one needs (as well as how to fix this). Then I really nerd out like a number-one-fan about bootstrapping SaaS.