Getting To Ramen
Listen in as I navigate the slow SaaS ramp of death while asking for help along the way from people like Justin Jackson, Matt Wensing, and others who have gone before me...
Published 5 years ago
Going part time / building for everyone == building for no-one
Making a change! One that will affect Upscribe, and this podcast. I also reflect on my time in a rock band and how it has influenced the way I build software.
Published 5 years ago
Product launches: Build first vs talk to customers first
After receiving some extremely appreciated listener feedback I go into more detail about how I started Upscribe following a failed project (that I also talk about) and the lessons learned. I also talk about the successful Product Hunt launch that brought in Upscribe' first 1000 users in just over a week.
Published 5 years ago
Creating an emotional connection between your customer and your product
Customer service has become one of my favourite parts of running a small SaaS company. You learn so much about your product and what people are feeling when they use it. Here are a few examples how to turn an angry customer into a true fan or just truly churned.